Home | About | Contact  
Location | Destinations | Golf | Book now | Special offers | Cycling holidays | Brochure request | Flights & Car hire
Booking conditions
PLEASE READ CAREFULLY

When you contact Algarve Select either direct or through an agent to book your holiday you guarantee that you have the authority to accept on behalf of your party the terms of these booking conditions. Algarve Select act as the principal in your holiday booking.

Once a deposit has been paid and you have accepted the stated liabilities and booking conditions below, we will confirm your holiday in writing and accept responsibility for the provision of your holiday within the booking conditions below. From that point onward a contract is made between us.

For training purposes and your security your telephone calls may be recorded.

1) LEGAL IDENTITY
Algarve Select is the trading name of Holidays Select Ltd registered in England number 2439664 at Emerson House, Heyes Lane, Alderley Edge, Cheshire, SK9 7LF (VAT number 298 9420 00).

These booking conditions together with our general information form the basis of our agreement to book your travel arrangements for you.

2) IF YOU CANCEL
Telephone: 0800 716 136 or 01625 539505
Fax: 01625 539506
E-Mail: reservations@algarveselect.com
Trading Address: 3 Grove Street
Wilmslow, Cheshire SK9 1DU
Hours of trading: Monday-Friday 09:00-17:30hrs

3) DEPOSIT
Completed confirmation and invoice including all clients names will be issued upon receipt of a deposit of £95 per person, plus scheduled airfare if applicable.

4) PAYMENT FROM YOU
Any money you pay to your travel agent acting on our behalf is held as a deposit against your holiday and Algarve Select is the principal in that transaction and your holiday will be guaranteed.

You should also be issued with a receipt which has our ATOL 2101 number on it.

5) CONSUMER PROTECTION
The air holidays and flights in this brochure are ATOL protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 2101. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.

6) IF YOU CANCEL
From the moment we confirm your holiday we start to incur costs and the closer you cancel to your departure date the less likely we are to re-sell it.

All cancellations must be in writing and signed by the party leader and sent by recorded delivery.

The cancellation charges will be calculated from the table below, from the date we receive your cancellation letter. We will then send you a cancellation invoice showing the relevant charges.

The above mentioned holiday cost does not include any amendment charges which are not refundable in the event of your cancellation.

Some scheduled air fares which have to be paid in full at the time of booking confirmation will be totally non refundable and therefore the cancellation charges below will not apply to the airfare content of your holiday.

Date of Cancellation Charges as a % of Holiday cost
More than 42 days before departure Deposit only
28-42 Days 60%
15-27 Days 80%
1-14 Days 100%

If you have to cancel for a reason that is covered by an insurance policy you may be able to claim your cancellation charge.

Please also note that it is not possible to make refunds for any services booked but not used.

7) YOUR INSURANCE
You must have suitable insurance cover, preferably from the moment you book, so you benefit from cancellation cover straightaway. If you choose your own insurance, it should match or exceed the benefits of Algarve Select's policy.

8) DATA PROTECTION
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.

If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available upon request.

9) CHANGES BY YOU
If you wish to change any details after we have sent a written confirmation we will do our best to help. Any changes must be made in writing and signed by the party leader. A minimum charge of £25 per person will be applied to cover administration costs, provided we can effect the change.

Changes of departure date and numbers travelling may be treated as a cancellation (see scale above).

If you change the number of people for whom you have booked, the holiday cost will be recalculated for the new party size. If the changes result in a higher price per person (if it leaves accommodation underoccupied) the increase will not be treated as a cancellation charge, and will not be covered by insurance.

If you wish to extend your stay whilst on holiday, this will be subject to availability and may result in empty aircraft seats, which you will have to pay for.

10) CHANGES BY US
The arrangements in this brochure and price booklet were put together many months in advance and we must therefore reserve the right to make alterations to the brochure and holiday details both before and after your booking has been confirmed. Most alterations to confirmed arrangements are minor such as a change in departure time by less than 12 hours or the withdrawal of some facility in the accommodation. We will do our best to tell you of any such changes before you leave but we will have no other liability.

Sometimes we have to make a significant change to your holiday. A significant change means one of the following:
1. Change of U.K. departure airport.
2. Change of your time of departure by more than 12 hours.
3. Change of resort area.
4. Change of accommodation to an inferior property.
If we have to make a significant change you may either:
i) Accept the changed arrangements or
ii) purchase another holiday from us at the advertised price (and pay or receive a refund in respect of any price difference) or
iii) cancel your holiday and receive a full and prompt refund of all monies paid.

If you choose (i) or (ii), we will reduce the price of your holiday by the compensation shown in the scale below or if you choose (iii) we will issue a credit note towards the cost of a future Algarve Select holiday taken before October, 2005 or pay the sum shown in the compensation table below. However, we cannot pay compensation or issue credit notes where any significant change is caused by unusual and unforeseeable circumstances beyond our control, the consequence of which we could not have avoided even with all due care. Such circumstances include but are not limited to those mentioned under "IMPORTANT NOTE" below.

11) COMPENSATION PER PERSON
Notification more than 42 days prior to departure - Nil
Notification between 29-42 Days - £10
8-28 Days - £20
0-7 Days - £40

12) IMPORTANT NOTE
The maximum reduction given per fare paying passenger is £40.00 irrespective of the number of changes made to a booking. In all cases, our liability in relation to significant changes or cancellation by us is limited to the payments set out in the compensation table above. No compensation is payable for minor changes.

We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by reason of circumstances amounting to "force majeure". Circumstances amounting to "force majeure" include any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or forestall such as (by way of example and not by way of limitation), war or threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, adverse weather conditions, fire, closure of ports or airports and other similar events.

13) PASSPORTS AND VISAS
Passengers are responsible for complying with the health regulations and visa requirements of the countries they wish to visit and also for the validity of travel documents.

14) YOUR TICKET CONDITIONS
When you travel with an air or road carrier their conditions of carriage apply, some of which limit or exclude liability. These conditions are often the subject of international agreements between countries, and copies of the conditions which apply to your air or road travel are available for inspection at the Travel Agents where you book your holiday or Algarve Select offices.

15) We cannot accept responsibility for persons who miss their flight through late arrival on checkin. Check-in is at least 2 hours prior to scheduled departure times shown on air tickets.

16) SOLVING YOUR PROBLEMS
Should you have any problems with any aspect of your holiday, you must notify our local representatives immediately, so that they can try to resolve the problem.

Details of your complaint will be recorded on a Client Comment form, one copy of which will be given to you and another sent to our Head Office. Should our representative be unable to resolve your complaint and you wish to take up the matter after your holiday, you must write to Algarve Select within 28 days of your return, setting out full details of your complaint and quoting the reference number of your copy of the Client Comment form. A full investigation will then be made. We cannot accept any complaints received after this time.

Any dispute arising in connection with this contract which cannot be amicably settled may be referred to Arbitration under a special scheme devised for the Travel Industry by the Chartered Institute of Arbitrators, by arrangement with the Association of British Travel Agents.

The Scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of the costs. The Scheme does not apply to claims for an amount greater than £1,500 per person. There is a limit of £7,500 per booking form. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. The rule of the Scheme provides that the application for arbitration must be made within nine months of the date of return from the holiday but in special circumstances it may still be offered outside this period.

17) OUR OBLIGATIONS AND BROCHURE
Our obligation to you is to provide you with the holiday you have booked, as described in the brochure.

All information and brochure descriptions are as accurate as possible. However arrangements and descriptions in the brochure are prepared many months in advance of your departure date. We cannot guarantee that any amenity, service or facility will be available for your holiday. We reserve the right to make unavoidable changes. We will advise you at the earliest opportunity of any significant changes to your holiday.

18) OUR LIABILITY
a. Subject to the "IMPORTANT NOTE" we accept full liability for the quality of the holiday we have confirmed to you. If you have a justified complaint about any of the services forming part of the holiday confirmed, then as long as you have followed the simple disputes procedure (described earlier) we will pay you reasonable compensation. We also accept responsibility for our employees, agents, suppliers, sub-contractors except where these result in death, personal injury or illness (dealt with below). However, except where personal injury, illness or death results, our liability is limited to twice the holiday price (excluding insurance premiums and amendment charges) of the person(s) affected in total. In addition, in respect of air and sea carriers, our obligations and liabilities are in all cases limited as if we were carriers within the appropriate international conventions.

b. We accept responsibility should you or any member of your party suffer death, injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents, suppliers or subcontractors providing they were at the time acting within the course of their employment except where the failure to perform or improper performance was due to:
i) Your own acts and / or omissions or
ii) those of a third party not connected with the provision of your holiday arrangements and which are unforeseeable or unavoidable or
iii) an event which either ourselves or the supplier of the service(s) in question could not have foreseen or forestalled even with all due care.

Please note however, that in the case of air and sea carriers, our liabilities are limited as if we were carriers within the appropriate international conventions.

If you or any member of your party, by misadventure, suffers death or personal injury during your holiday arising out of any activity which does not form part of the arrangements made by us or an excursion offered by us, we will endeavour to assist as much as possible. Where appropriate and at our absolute discretion, this may include financial assistance with your initial legal costs in taking action against the third party responsible for your accident. All assistance (whether financial or otherwise) is subject to a maximum limit of £5,000 per booking form cost to ourselves. In addition, in the event of there being a suitable policy(s) in force or your obtaining a costs order against any party, we shall be entitled to recoup the costs we actually incur from you.

It is however a condition of this acceptance of liability that you notify us of any claim in writing within 28 days of your return from holiday and where any payment is made, that you will assign to ourselves and our insurers any rights you may have to pursue any third party and will co-operate with ourselves and our insurers.

19) ENGLISH LAW
Your contract made in our conditions of booking is subject to English Law and jurisdiction.

20) ACCOMMODATION DETAILS
While our first hand knowledge makes it possible for our staff to express other opinions, all holidays are booked solely on the information contained in the brochure and anything said by our staff in the course of booking does not constitute additional warranties or guarantees unless confirmed in writing at the time the booking is made.

Note: While most properties with swimming pools are of a superior classification, please note that a private pool does not automatically denote luxury standard, nor do all private pools have depth markings.

21) SPECIAL REQUESTS
Any special requests you may have must be clearly noted on your booking form at the time of booking. Whilst we will endeavour to meet such requests, we regret we cannot guarantee them and if they are not met this will not constitute a breach of contract on our part.

22) INDEMNITY
When you book a holiday with us you accept responsibility for any damage to property or accommodation caused by you or by any member of your party. You agree to indemnify us against any claims (including legal costs) made against us by or on behalf of the owner of any such property or accommodation.

23) HEALTH REQUIREMENTS
At the time of publication there are no health regulations applicable to U.K. residents visiting Portugal but these are subject to change and passengers are reminded that they are responsible for complying with entry and health requirements for all countries they intend to visit.

Department of Health leaflet (Ref T5) "A Travellers Guide to Health" is available from the DOH or your GP.

24) OUR FLIGHTS
Our flights are operated by a number of different carriers. We reserve the right to change airlines, destination airport or aircraft at any time. If we do, you will only be able to cancel your booking if you pay the charges set out under "IF YOU CANCEL". All bookings are accepted subject to Civil Aviation Authorities granting licences.

25) FLIGHT TIMINGS
Flight timings are subject to confirmation and alteration by the U.K. and Overseas Airport Scheduling Committees.

Please check at time of booking for the most up to date timings, and check your final ticket and confirmation documents for the correct details. Your tickets will normally be sent at least two weeks before your departure.

Compensation will not be payable for changes to departure or return times of less than 12 hours.

Other changes which for example may give a reduced time in resort cannot be compensated.

26) GOLF TEE TIMES
Whilst we endeavour to satisfy clients requests for golf tee times, unfortunately we cannot guarantee them. Therefore we will endeavour to provide the nearest time to the time requested, or on the client's request, we will try to secure a time as close as is possible to the time requested on an alternative golf course.

Algarve Select accept no liability for any increase in costs of alternatives found or golf cancelled due to circumstances beyond our control.

27) BROCHURE PRICING
Prices in this booklet are correct at the time of going to press. They are for guidance only and your actual holiday price will be confirmed when you contact Algarve Select before booking your holiday.

PRICES
We reserve the right to change our prices before you book. We guarantee there will be no increase or surcharges after your booking has been confirmed.

Algarve Select takes a considerable financial risk in making this guarantee and we will not therefore make refunds if our costs reduce.

The prices have been calculated using the following exchange rates, as quoted in the Financial Times 14/10/2004 and on the basis of known costs on that date.

Euros 1.4489, to One Pound Sterling.

All prices include V.A.T. and other taxes as applicable.

About | Booking conditions | Privacy policy | Useful links | FAQs | Contact | Sitemap
© Copyright Algarve Select and Emerson Developments (Holdings) Ltd 2008